Are You The Same, or Are You Different?

Spring has finally sprung into hard launch mode here in Toronto .  No more threats of a late snow (I think), the leaves on the trees are starting to pop out, lawns are green, flowers are blooming, and I finally got to take the snow tires off the car!

Standing outWhile I was giving our lawn it’s first mow of season, I had a thought as I caught myself doing something I often do- doing something differently, just for the sake of being different.  Most people seem to mow their lawn in straight lines. When you do this, it leaves a pattern of those neat, straight rows. Not me. When I realized that when you mow it leaves lines, I started to mow my lawn in a curved pattern.

I don’t do this because I think it looks better, just different.  No other reason. Do you know how much extra work this is? Zero. It does take a little more thought, but it takes no more work than it would to do it like everyone else. It also makes it a little more interesting to me.

Think about this with your business, your personal life, your anything. How many things are you doing just like everyone else? From the way you answer the phone, your email signature, the way you dress, your business cards,  the way you make your offering or your pitch, what are you doing to stand out?

Of course there are times when you should absolutely do things just like everyone else. But how often do you let your personality show through? If you do creative work for clients, like I do, how often do you let their personality show through?  When we see companies let a little personality show, we tend to love it.  Did you see the twitter exchange between AMC theaters and Oreo Cookies?  A win for both companies for sure.

Are you just like everyone else, or are you different? I like different. People remember different. It usually doesn’t take any more work to be different, or any more money. It usually just takes a little thought.  It also takes a little courage. It’s easy to toe the line. We’re taught to conform from an early age.

Standing out means drawing attention. It opens you up to criticism. If you do it a lot, you’re going to miss the mark some too. No one gets a hit every time they bat. No one. I think you have to take that chance though. Wayne Gretzky famously said, you miss 100 percent of the shots you don’t take.  I love that quote.

We need an interesting world. Be a little different. Please.

 

 

Is the Middle of the Pack So Bad?

businessesToday was Masters Sunday if you like golf (or you’re a general sports fan). If not, it was just Sunday. Don’t worry, this isn’t going to be about sports. Well not much. Just a quick sports metaphor, and I’m out- OK?  Stay with me. For the non-golfers, the Masters is one of the four biggest golf tournaments every year- called “the majors.”

Professional golfers play 4 day tournaments.  Thursday and Friday the group gets whittled down to the final group that “makes the cut,” and gets to play Saturday and Sunday. Traditionally, Saturday is called “moving day.” This is the day the players get a bit more aggressive as they try to move up the leader board for a win on Sunday. As a result, you’ll see players make huge moves up in the standings. You’ll also see some that initially played very well, seem to whither under the pressure dropping way back to the middle of the pack or worse, knowing that just making the cut assures them a pretty good pay day.

This is the same pattern businesses in every industry follow as competition heats up. Whether it’s new competition or a shrinking market, or a bad economy, some will rise the the occasion, some will drop back to the middle of the pack and make enough money to get by, and others will fail to make the cut.

Is the middle of the pack so bad?

In golf, the top money earners make between $6-10 million.  In 2011, the player right in the middle of the money list – Angel Cabrera, won $628,079. (Incidentally, just now, Angel came in second at the 2013 Masters, earning an estimated $864,000).  So let’s bring this to business because those numbers translate well.

If you’re operating a small business with $628,079 in gross revenue, you’re probably making a decent living. Profit margins vary, but you’re probably not struggling to pay the bills, you don’t sweat payroll, you’re doing pretty well. You may be doing very well. Easy to be content there.

Let’s say the leaders in your industry are earning $6-$8 mill. They’re playing on a much higher level. But they probably have budget meetings, and HR issues, and marketing campaigns, and really have to work at it.  If you’re just starting out, you may not even think you’re capable of playing at that level. And you may not be.

But how do you find out where you belong?

You do the work. You put in your practice time and learn as much as you can. You try as much as you can in as many different ways as you can think of, to gain a competitive advantage.  You constantly ask if your product or service is as good as it can be, and work at making sure it is. You work with people (coaches, partners, mentors) who push you and teach you things you’re smart enough to realize you don’t know. When opportunities come (and they always do if you’re doing the work) you get to find out where you stack up.

You’ll fail. Big time. When you do, will you wither and die, or work hard and triumph next time? Another quick golf story- In April 2011, 21 year old Rory McIlroy had a 4 stroke lead going into the final day of the Masters.  He still had a 1 stroke lead going into the last half of the round, then he fell apart.  He completely imploded, and finished 15th. This 21 year old kid “choked” in front of millions on a worldwide stage with EVERYONE in his industry watching. Can you imagine? So how did this 21 year old handle it? Just 2 months later the then 22 year old won the US Open (another major by the way).  He didn’t  just win, he led from start to finish, and won shattering records. Now that’s a comeback.

So as you build your businesses, give some thought to where you want to be in the pack.  Maybe it’s the middle. Let’s not knock the middle! The middle is usually pretty safe. It’s a great place to get by. Until moving day when the competition gets stiff and your market shrinks, and the economy takes a bad turn.

Moving up the leader board on moving day takes work. I hope you’ll keep training, keep learning, pitch companies you think are just a bit out of your reach, and take on projects that push the limits of what you think you’re good at so you get better. I hope when you fall flat on your face you’ll turn inward to find the confidence to come back hard. I hope you’ll find yourself on the top of the leader board.

Photo by UK in Canada

Why Every Digital Marketing Professional Should Volunteer for A Non-profit

Give a helping hand.I’m such a lucky man.  I get to work with people I respect and admire. I get to use what I know to help an organization that does wonderful things; things that make a real impact on people’s lives; a life and death impact on people’s lives.  My ideas are welcome, even asked for, and put into action.  I’m a digital marketer so I know I’m lucky.  I know I’m lucky because I hear my peers talking on Twitter and Facebook. They talk of working for people that won’t take their advice.  They talk of helping soulless clients meet business metrics targets and executing projects whose success leaves them hollow.  I don’t say those things.  I’m such a lucky man.

I earn a living as a digital marketing consultant doing work that mostly interests me. I also volunteer with The Mikey Network, which is infinitely more rewarding.  The Mikey Network is a non-profit you have not likely heard of.  They work to promote heart healthy lifestyles and are committed to placing Automatic External Defibrillators,  in high-risk locations to help people affected by sudden cardiac arrest. We call the AEDs “MIKEYs” because no one except for actors on medical dramas can say defibrillator.

I have a personal connection to the Mikey Network. It was founded by my wife’s uncle and his partners after they lost a dear friend and partner Mike, to sudden cardiac arrest.  They’ve been doing amazing work for the last 10 years.  They have a smart advisory board with talented PR and Marketing Agency partners that have helped them establish themselves and grow.  What the team did not have was a digital marketing professional.  That’s where I came in.

After moving to Toronto five years ago, I started volunteering some time.  I started sitting in on meetings, and offering advice and direction on their website strategy.  When it got to the point where their website was in need of updating, I was able to build them a new one.  When I started my consultancy, I was able to dedicate even more time and develop a digital marketing strategy to work in concert with their traditional marketing and PR efforts. This has made those efforts better.  I have helped them become more of what we call in the biz, a social organization.

Here’s where it gets good. 

The Mikey Network has placed over 1300 MIKEYs (AEDs) and trained over 11,000 people in CPR / AED.   More incredible, 14 lives have been saved by a MIKEY including a police officer, 2 high school students (at Weston Collegiate and Silverhorn Collegiate) and a two year old boy.  I did not help with any of that.

What I have done, is to create a way for their supporters and the people they have helped, to connect with them more easily. Making the website more social and easier to share, has helped people connect to the organization on a more personal level. I am able to post good news quickly which makes a huge difference energizing both the donor base and the volunteer staff that runs the organization.

On two occasions since making the site more interactive, after posting about someone that was saved by a MIKEY defibrillator, the actual person helped replied with a comment.  A  high school student who was still in the hospital and a father who had just saved his two year old son the day before.  They both had obviously been on the web (because that’s what we do now), found our website, found a story about them, and dropped us a note. In the case of the Father, the story had not been made public yet so I mentioned no names out of respect for the family’s privacy.  He was one only a handful of people that could have read the post and known who we were talking about. And he found it. And he told his story in the comments. Take a guess at the impact those occasions had on the organization. Take a guess at the impact on me!

It’s not just the website either.  We are starting to use online tools and technology to get better at the operations side of things too.  Using CRM and email marketing tools we will get better at communicating and be able to make more data driven decisions. Business intelligence is not just helpful to the Fortune 500.

Be selfish. Do some good.

If you are in the digital space in any way, you know things that most non-profits don’t.  Sure the big ones do. The Red Crosses, the Heart & Strokes, the Komens, all understand the benefit and have the budget to follow the new rules of marketing.  There are literally hundreds of thousands of small non-profits, many right in your city, that don’t.

Help them.  No matter what stage of your digital career you find yourself, you have the opportunity to help some amazing organization do good things. Find a non-profit that is doing something you can get passionate about, and help them.  If your biggest concern with the last blog post you wrote for yourself or a client was how many Facebook likes and tweets you got, help yourself.

You don’t even have to spend a lot of time volunteering to make a real difference. As a digital marketing or social media professional, the things you find easy and obvious can be transformational to a small non-profit.  The little baseline things like setting up Google Analytics, and a Google Places account can make a real impact right away.  Explain that adding social sharing buttons to their website even if they don’t have profiles on Facebook or Twitter or Pinterest, will help them, and why.  You can put up a WordPress site in an hour, in your sleep.  There are thousands of non-profits, many rights in your town that don’t even have a website.  That right out of the can WordPress site with a decent free theme, will make a huge difference.

And guess what? It will lead to more paying business for you.  If you are just starting out, this a great way to put your knowledge to good use and get some wins on your resume.  Big agencies know the benefits of working with non-profits. They all work with one or more, pro bono.  Guess what? Most non-profits have successful business people involved with them. You want to make some strong connections? Volunteer. Leverage your good work to get more business.  There is nothing wrong with that! It is perfectly acceptable.  After all … we are not Communists.

So if you’re tired of the Social Media Echo Chamber, or using your dark arts to help dark lords, volunteer!  Are you a blogger? Can you think of your favorite posts? Can you think of your favorite comments? I can- no question. By far, of any comments on any post I’ve written for myself or a client, my two favorites are:

The Mikey Network saved my life.  and … You guys gave us a second chance with our son

I’m such a lucky man.  You could be lucky too. If you haven’t, find a non-profit doing something you could get behind, and help them. If you have helped out a non profit, please join me in encouraging others to do it. I’d love to hear your thoughts on this.

Photo by Michael Kalus

My Takeaways from New Media Expo 2013

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This week I attended the New Media Expo conference in Las Vegas.  Talking with folks online is wonderful, but nothing will ever replace the energy and serendipity of meeting people face to face.  That is why I attended the New Media Expo this year. It’s been a little over a year since I took that [...]

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Ten Tricks To Help You Remember Names

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Do you find it difficult remembering names? I sure do.  It’s very frustrating. I’ll meet someone new, and the first thing we do is tell each other our names.  Then we talk for a few moments and the name is gone. I’m left standing with this person, who I may have actually connected with and [...]

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My Three Words in 2013

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Are Social Media Consultants the New Buggy Whip Makers?

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I work in an interesting field.  I’m a digital marketing consultant.  I advise companies and entrepreneurs how to use the internet and digital media to help them market their businesses.  I’m a consultant.  It’s funny how many people are afraid to call themselves that.  The reason is that so many consultants either suck, and or have the goal [...]

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The Things I learned At Mesh Marketing That Can Make You Money

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Announcing My New Business: Real Digital

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I’ve always liked to do things differently.  I try to find ways to make things more efficient in order to solve problems, and I am fascinated by the way the internet can level the playing field so the small business can compete with the biggest companies in their industry.  And so… Introducing Real Digital,  a [...]

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The Carpenter Who Is Doing It Wrong

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I was talking to a friend of mine earlier this week.  He’s a carpenter and he’s been struggling with a challenge in his business. He’s actually a really talented carpenter.  A true artist.  He’s one of those guys who who is always trying to improve the way he builds things.  He keeps up with the [...]

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